Vision, Mission and Values

Our vision, mission, and values are the guiding ideas and principles upon which we do business. Our vision is our future and represents the spirit of who we are and what we intend to become; while our mission describes the overall purpose of our organization and is a clear depiction of why this company exists. Our values represent our commitment to our members, employees, and community.

PHARMACISTS MUTUAL'S VISION

To be the leading provider of insurance and risk management solutions within our select markets by building enduring relationships.

PHARMACISTS MUTUAL'S MISSION

To help our customers attain peace of mind through specialized insurance products, risk management solutions, and superior personal service.

PHARMACISTS MUTUAL'S VALUES

Relationships

• We are dedicated to being a successful mutual insurance company, accountable to and supported by our policy owners.

• We offer a diverse and rewarding work environment founded on respect, trust, and teamwork.

• We establish mutually beneficial relationships with associations that support the professional well-being of our customers.

• We choose business partners who share our core values.

Integrity

• We are honest in everything we do.

• We are committed to high standards of ethical conduct.

Citizenship

• We support our communities and professional associations.

• We advocate for the interests we share with our customers.

Excellence

• Our success depends on the talents, skills, and knowledge of our employees.

• Our products, expertise, and service deliver value to our customers.

• We are committed to continuous improvement.

• We manage the company’s resources to ensure its profitability and independence in order to honor the promises we have made.